Mandatory tipping: Right to bad service?

G'day Everyone.

When a restaurant posts mandatory tipping for large parties, it certainly doesn't mean a right to bad service. Today's article link shows the fall out of one couple who refused to pay the mandatory tip at a local Allentown area pub: http://www.dailyfinance.com/2009/11/20/couple-arrested-after-refusing-to-pay-tip-at-pennsylvania-pub/?icid=mainaimdl1link5http%3A%2F%2Fwww.dailyfinance.com%2F2009%2F11%2F20%2Fcouple-arrested-after-refusing-to-pay-tip-at-pennsylvania-pub%2F

Pubs and restaurants are now in an economic challenge for survival. Servers are a important part of customer services out there. Wait staff that do bad work, as well as cooking staff, should expect no tip at all. The worst thing that can happen for a restaurant is a fast acting diner that take a cell phone and social network out the news fast about their experience in a restaurants /pubs. Once that gets out immediately, the restaurants / pubs don't have a choice but to learn their lessons and consider what to do about their staff which includes possible turnovers.

Right now, this case will wind up in the local courts of Allentown. But I should hope that the restaurant will their charges because bad services doesn't earn Mandatory tipping money. For that pub, it will take a long while to rebuild their customer base from this scandal. Especially since the holiday season is just starting.

Semper FI.